Refund policy

Return & Refund Policy

At Khan Gallery, we are committed to providing our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive a different product from the one you ordered.

  • The product is missing essential parts or accessories.

  • The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, washed, altered, or damaged by the customer.

  • Products without their original packaging, tags, or accessories.

  • Products damaged due to improper use or handling.

  • Items returned after the 7-day return period.

3. How to Request a Return

To request a return or replacement, please contact us within 7 days of receiving your order.

Please provide:

  • Your full name

  • Order number

  • Contact number

  • Reason for the return

  • Clear photos or a video showing the issue with the product

Contact Information:

📞 Phone/WhatsApp: +92 329 7721472
📧 Email: khangallery123@gmail.com

Our customer support team will review your request and provide you with the next steps.

4. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the amount will be processed through the applicable payment method or another mutually agreed method.

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.

5. Exchange / Replacement

If the product is defective, damaged, or incorrectly delivered, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

6. Return Shipping

If the return is due to a mistake on our part, such as receiving a damaged, defective, or incorrect product, Khan Gallery may cover the applicable return shipping cost.

If a return is requested for reasons other than a product defect or our error, the customer may be responsible for the applicable return shipping charges.

7. Damaged Products

If your order arrives damaged, please contact us as soon as possible and provide clear photos or a video of the package and product.

We recommend keeping the original packaging until your issue has been resolved.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our return policy.

9. Important Note

Return and refund requests are reviewed individually. Approval depends on the condition of the product and whether the request meets the requirements of this policy.

By placing an order with Khan Gallery, you acknowledge and agree to the terms of this Return & Refund Policy.

Khan Gallery
📞 +92 329 7721472
📧 khangallery123@gmail.com